British Gas – Contact & Support Information

British Gas provides energy and home services across the UK. Here's how to get help with technical issues, billing, or service queries.

Why contact British Gas?

  • Gas or electricity supply issues
  • Meter readings or smart meter problems
  • Billing, payments, or account queries
  • Complaints or service cancellations
  • Emergency situations (e.g., gas leaks, power cuts)

1. British Gas Help & Support Pages

British Gas’s support site offers step-by-step guides and troubleshooting tips.

  • Visit British Gas Help
  • Browse by service: energy, home services, billing
  • Search for keywords like meter reading or bill payment

2. Live Chat

Available on the British Gas website for real-time support.

  • Open chat via the “Contact us” or “Help” pages
  • Provide your account details or postcode if prompted
  • Agents can handle both technical and billing queries

3. Phone Support

British Gas has dedicated phone lines for different customer types.

General customer service
0330 100 0056
Home Services (e.g., boiler cover)
0330 100 0056
Emergency situations (e.g., gas leaks, power cuts)
0330 100 0056
Opening hours
Typically 8am–8pm weekdays, 9am–5pm weekends (subject to change)

4. Email & Webform

British Gas does not offer direct email addresses for support, but you can use secure online forms.

  • Log in to My British Gas
  • Submit support tickets via your account portal
  • Attach screenshots or documents if required

5. Social Media

  • Twitter/X: @BritishGasHelp
  • Facebook: message the official British Gas UK page

Social media support is usually available during business hours.

6. British Gas Community Forum

Peer-to-peer help with input from British Gas staff moderators.

7. British Gas App

Manage your account and services directly from your phone.

  • Check service status and outages
  • View and pay bills
  • Access technical support tools

8. Complaints & Escalation

If your issue is unresolved, follow British Gas’s complaints procedure:

  1. Raise the complaint through phone, live chat, or webform
  2. Keep a record of all correspondence and reference numbers
  3. If still unresolved after 8 weeks, escalate to Energy Ombudsman

Tips for effective communication

  • Have your British Gas account number and postcode ready
  • Be specific about the problem (include error codes, times, symptoms)
  • Take screenshots of billing pages or service status messages
  • Stay calm and polite; escalate if the first contact cannot help